❓ Frequently Asked Questions

Welcome to the Dwell Delight FAQ Center — here you’ll find quick answers to the most commonly asked questions.

🛒 Orders

1. How do I place an order?
   Browse our store, add items to your cart, and complete checkout with your preferred payment method.

2. Can I modify or cancel my order?
   If your order has not yet shipped, please contact us immediately to request changes or cancellation.

3. Will I receive a confirmation email?
   Yes, a confirmation email is automatically sent after your order is placed.

4. What if I didn’t receive my order confirmation?
   Check your spam or promotions folder. If you still don’t see it, contact us to verify your order status.

🚚 Shipping

1. How long does shipping take?

• USA: Delivery within 7 business days after shipment.

• Europe: Delivery within 15 business days after shipment.

• Other regions: Times may vary based on destination.

1. Do you ship internationally?
   Yes, we ship worldwide. Rates and times depend on your location.

2. How can I track my order?
   You will receive an email with a tracking number once your order ships.

3. Do you ship to P.O. Boxes?
   Yes, where supported by carriers. Contact us in advance if you’re unsure.

↩️ Returns & Refunds

1. What is your return policy?
   You may return unused items in original condition within 30 days of delivery.

2. How do I start a return?
   Email us at Dwell-Delight@hotmail.com with your order number and reason for return.

3. When will I get my refund?
   Refunds are processed within 5–7 business days after we receive and inspect your return.

4. Can I exchange an item?
   Yes, exchanges are available. Contact us and we’ll guide you through the process.

💳 Payments

1. What payment methods do you accept?
   We accept Visa, MasterCard, American Express, PayPal, and other secure options.

2. Is my payment secure?
   Yes, all transactions are processed through encrypted and secure payment systems.

3. Why was my payment declined?
   Double-check your card details or try another method. If the issue persists, contact your bank.

🏡 Product Information

1. Are your products eco-friendly?
   Many of our mats are made with sustainability in mind. Check product descriptions for eco-friendly notes.

2. Do you restock sold-out items?
   Yes, popular products are often restocked. Watch product pages for updates.

3. Can I request a custom order?
   Yes — you can upload a pet photo for a personalized mat. Contact us for special requests.

📞 Support & Contact

1. How can I reach customer service?
   You can email us anytime at Dwell-Delight@hotmail.com. We typically respond within 24 hours.

2. What are your business hours?
   Our team is available Monday–Friday, 9 AM–6 PM (EST).

📬 Contact Information

Store Name: Dwell Delight
Company: DWELLDELIGHT LLC
📍 1723 W Palmetto St, Tampa, FL 33607
📧 Email: Dwell-Delight@hotmail.com
📞 Phone: +1 714-760-6222